Well, it's looking like GM might be purchasing my CTS-V back from me. We are now on attempt #3 to repair my personalization and various other electrical problems and the car is been in the shop for 2 straight weeks. The prior attempt took 2 weeks and the attempt where they "couldn't reproduce" my problem took them just a single day. If anyone here has any experience with the lemon law, I would really appreciate the insight. If anyone knows of any good attorneys who practice in New Mexico and do consumer law I would appreciate that information as well.

As far as my problems go, I hope they are one off and no one else is experiencing intermitant problems with their personaliztion. If you are, I hope you get a better service department to deal with than the one we have here. Cadillac will not treat you right, in my opinion it's up to the dealer to do it. Cadillac has refused to pay for the rental car the dealer put us in for the past two weeks so the dealer has moved us from it to one of their cars. We've been in a Deville (which I hated), a Enterprise SRX twice (which I didn't mind) and now we've been moved in to a dealer SRX that is in poor shape. It squeaks, rattles, seems to have noise comming from the transmission, and the power seats are loud as hell. This car only has 12,000 miles on it... I guess I expected better from Cadillac on both my car and the car they put us in while mine is being serviced. The dealer car was giving to us with only a quarter tank of gas in it and the dealer said Cadillac will not authorize any more fuel in their car because customers were not refilling it. I don't even want to go in to how I feel about that...

This has been a huge inconvience and an amazingly hard experience to deal with. Cadillac has been thus far unhelpful and the dealers service has gotten to the point where they are just throwing parts at the problem. The car is obviously a lemon and I have a feeling this is going to get to the point where I will have to hire an attorney. I can honestly say that after this experience, I will never buy another Cadillac again and I probably will think twice before purchasing another GM product at all. It will have to be one hell of a deal.

Well, with my car still in the shop I decided to call Cadillac at their 800 number and deal with them directly instead of talking to my dealership. The first Cadillac representative I spoke with last week was extremely apologetic and she let me know of several issues (after she spoke with the dealer service manager) that I was unaware of. The call ended with me getting that information and being told that they would escalate my ticket to the next level representative. I believe at this point, Cadillac also sent out a field rep to look over my problems.

Well... after several days of phone tag with the level 2 rep I finally got in touch with her. She informed me that the field rep stated that in lieu of my problems Cadillac would not purchase my vehicle back from me. She was unhelpful as far as the lemon law in my state goes and she said that Cadillac's primary goal at this point was still to repair the vehicle. I asked her again about lemon law and proceeded to ask her the what if case for the dealer being unable to repair the car. She would not answer any of my questions.

So I'm approaching the end of week 3 that the dealership has had my car... They still, as far as I know, do not have any idea when they will have it done and I'm still in the dealerships SRX. Can anyone offer any advice? I really just want this nightmare to be done and over with. I'm sick of dealing with Cadillac, the dealership, and the problems with my V.

You might want to check specifics, but I know if there are 4 attempts to fix/repair a warranty concern, and it is the same concern on each visit, the vehicle is elligible for Lemon Law. Also, if your vehicle is in a repair facility for a warranty issue for 30 days out of a certain amount of days (I don't know the exact number of days, could be 60-90) this also qualifies you for Lemon Law. I don't know if you like your V enough to get another one, but if you do, GM is normally more willing to replace than repurchase. They call it voluntary replacement or voluntary repurchase. If you express to your CAM at the CAC(customer area manager @ the customer assistance center) that you like your vehicle and would rather opt for a replacement, they are usually more willing to work with you. If you do want to actually go through with the Lemon Law, I know you have to go through the attorney general. I'm not sure of the exact process. Hope this helps...

rxlr8tion@aol.com

Thanks for the reply. I have spoken with both the Attorney General and the Better Business Bureau on this matter and it looks like to get the car bought back by GM I will have to find an attorney. Do you know of any there in Albuquerque that practice consumer law? This week begins the 4th consecutive week they have had the car. I think if this goes into next week I will be discussing lemon law again and I will proceed. I think the actual lemon law thing goes through the BBB where an arbiter is asigned to the case. The arbiter actually makes the initial decision as to weither or not the lemon law applies then if I disagree with their decision, I will have to get an attorney and go through the court system. Anyway, I'm really frustrated by this entire thing. The lady at Cadillac hasn't been real helpful to this point and I just get the feeling that Cadillac and GM in general doesn't really care that these problems have been happening to my vehicle. As far as me liking my V... yeah, I love the car but at this point and after all the hassle with GM I think my next car will be from another manufacturer.

I have had my V in for service 6 times since June. First, the clutch circuitory, then various sensors. I love my car but the electrical system has so many problems. Fortunately, my dealer, Mark Christopher in Ontario, CA has been great. In California, lemon law comes in to play when you have had the car in 3 times or more for the same problem. Good luck, I have my fingers crossed that I have seen the end of my electrical issues.

Tomorrow is 30 consecutive days that the dealer has had the car in service. I am going to be speaking with my regional rep over the next couple days to see what they are going to do. I went in last week and found that the dealer has not performed the work described in TSB 1684809 (Rear wheel hop) as I have asked. I have requested this work the last two times the car has been at the dealer... they ordered the part and hopefully will have it done. The personalization seemed to be functioning correctly and they are still describing the clunking in the transmission/drive train as normal lash.

I hope my issues are all ironed out too... at this point though I just wish Cadillac would repurchase the vehicle. I'm tired of dealing with it.

I got the car back on the 11th. GM made it very clear that they had no intention of repurchasing the vehicle or replacing it and that they would continue to try and service it under the warrenty. I have been playing with the seat all week and I havn't noticed it mess up again. I hope that these problems are all over. I also hope we don't continue having problems with the (another new) nav system they replaced. I am really disenchanted with GM right now...

Well, looks like the problem has resurfaced. It's happened twice now. Once it was stuck in the #2 position and did not move to #1 when unlocked with #1. Today, it was stuck in the exit position and did not reposition when unlocked with the #1 fob. I just called the dealer and my service rep is going to talk with the technician and call me back.

This will be dealer visit four...

On a side note, thank you for the info you PM'd me go4redline. I think I may contact that attorney after I speak with GM again.

at least some of them. So it isn't just yours.

User settings changing from one to two when one unlocks the car.....

Wheel hop.....

Rear end replacement.....

tranny clunk when "parading"

Radio issues, and driver info center menu's glitching.....

Dash Lights flickering when car is sitting still...

The dealership claims the electrical problems are not repeatable, and therefore not there.... even though I have showed them videos of the problems occurring.

FYI - lemon laws are hard to win unless you have a few very good lawyer, a group of respected mechanics on your side, plenty of evidence, and numerous videos of the problems happening, and documents showing the work done on the vehicle.

Charles S.
2005 Burgundy CTS-V

at least some of them. So it isn't just yours.

User settings changing from one to two when one unlocks the car.....

Wheel hop.....

Rear end replacement.....

tranny clunk when "parading"

Radio issues, and driver info center menu's glitching.....

Dash Lights flickering when car is sitting still...

The dealership claims the electrical problems are not repeatable, and therefore not there.... even though I have showed them videos of the problems occurring.

FYI - lemon laws are hard to win unless you have a few very good lawyer, a group of respected mechanics on your side, plenty of evidence, and numerous videos of the problems happening, and documents showing the work done on the vehicle.

Charles S.
2005 Burgundy CTS-V


Wow Charles. I replied to your private message. I hope we can get something done about this. The whine you mentioned, do you only hear it when accelerating? I have a whine from my rear differential but I only notice it when accelerating. I wish I had videos & the equipment to make videos. The dealer has been able to reproduce all my issues.

I need to pay special attention to the dash lights this evening and see if they flicker.

Matt

I did not notice any flickering in my dash lights last night. I am taking the car to the dealer this evening. I spoke with the service manager last week and again got treated me poorly. I can't believe the poor service I'm getting, it almost seems like the service manager thinks the problem is to small to deal with. Fact is, it's a feature of the $50,000 car I purchased and I expect it to work. There are no (kind) words for my frustration.

I am going to bring your VIN with me to the dealer tonight Charles. I sent you all my information. I really hope we can get our issues resolved. If anyone else reading this has had any of these issues, please contact me on the forum through private message. I will be more than happy to share my case information with you so we can potentially get a satisfactory solution from GM.

Matt

I notice the lights flickering only when the dash lights are set to their lowest setting, we first noticed it when we were driving on a long trip. most recently we noticed it when it was idling in the driveway.

I have talked to my service guys, and they are going to do the bushings on the TSB thursday. They had the parts in stock... makes me think that they expected me to need it done...

I have given everyone on my side the information I got from you, maybe they will get with the people you have been dealing with and come up with a solution. two minds are better than one.

Charles

I just got off the phone with my service advisor. They did witness the problem when I left the car but the technician has had the seat function "as designed" 15 times. My service writer has opened up a ticket with Cadillac TAC (I think this is technical advisory center?) and he let me know that at this point the regional service advisor will become involved. I have contacted an attorney and I hope to hear from him tomorrow.

Charles - my service writer said there is no TAC case for your VIN. I will PM/email you with my case number when I pick up the car.

The saga continues... the Cadillac rep I've been working with called the dealer service manager here. He is aparently denying that he witnessed the problem with my personalization and he is stating that it is working correctly as designed. I was told by my service advisor that the TAC case being opened was a clear indication that the dealer was acknowledging that the problem still existed but the representative at Cadillac is saying that the dealer is not acknowledging the problem at this time.

I let her know that the service manager personally asked me to demonstrate what the car is doing to him when I took it in on the 28th of November. I walked out to the car and pressed unlock and the seat did NOT move to the correct position. This is and has been the problem all along. The personalization in my car works intermittantly. The manager asked me "That's not the correct position?", to which I replied "No" and leaned in the car and pressed the #1 button on the door to demonstrate the correct position. The technician who worked on my car the next day tried 15 times (pressing from #1 to #2 I presume) and declared the car to be error free. At this point, I'm not ever sure what a TAC case is an indication of... all I know is that the car is still having electrical problems and Cadillac has had both ample time and attempts to correct the issue.

I just want this nightmare to end. I hope your situation is going better than mine is Charles.

:(

I don't know how man Gm vehicles that you have owned but most have the same problem. I have had four brand new Corvette's and the have all done the same with seats not returning. At one point the fix was to hit the unlock on your FOB while you were sitting in the seat and it would return. I just got use to it and enjoyed the ride. I have to say that I haven't had any problems with my 05 V. Good luck and I know it sucks.

I just wanted to post another update on my situation. The dealer service manager called me yesterday and asked that I bring the car back in. He said that the TAC wants him to get some voltage measurements from various locations in the car. I reminded him that the NM Lemon Law statue already applies and that I was unwilling to allow him to further investigate this issue as I believe Cadillac should troubleshoot the car futher on their time and not mine. I reiterated that I want the car repurchased. I let him know that I will continue working with the customer disservice rep until the issue is resolved.

On another note, Charles... I am now seeing a significant flash in my dash lighting. Not so much in the cluster but in the climate control. I was driving home last night in the car and the temperature screen went full bright orange then back to my dim setting. It did it like three times in a row and hasn't done it again since. I am also getting low coolant notifications (after I put coolant in it about 2 weeks ago) and when idleing I can smell coolant. I can not locate a leak though.

any new info?

Im having some issues and this will be my second visit...next week wednesday. Im in florida and i know th lemon laws differ from state to state....but if this continues...i will ask for a buyback or perferably a "trade-in" for a new one. I absolutely love this car, there really isnt anything like it on the market and it would be a shame to let it go. I hope that your issues can and will be resolved. Good luck!!!

Will keep everyone posted...laterZ!

obzidian,

What issues are you experiencing with your vehicle? I can share my VIN, TAC case #, and Customer Service numbers with you if you think they will help your case. My issues are still ongoing and are still happening. The electrical system in this car is crap. It's back to the dealership with it yet again for the same problems and more tonight.

Matt

or some such higher up idiot is coming to tucson in mid january to look at our lights and other issues. I have recently noticed that my 04 cavalier has the same light flickering issue, and I am gonna take it in to chevy to see if they can figure it out when cadillac can't(the cavalier problems not the caddy) if chevy fixes it, I will tell cadillac what they did. Obzidian I am willing to give you info I am working with as well if you let me know what issues you are having. as I have stated before if we have enough people then maybe a class action could be possible, they usually settle quicker than lemon laws and have a little higher succes rate.

Charlie

I got the car back yesterday... the dealer is "unable to reproduce" my issues. Seems the lumbar support in the drivers seat is now not functioning as well. I am able to access the personalization menu in the nav system as well as access competative mode now though. The light flickered in the cluster the entire trip to work today. I honestly believe the Chevy/Cadillac dealer I'm using is just to busy to put any honest effort into trouble shooting my issues. Cadillac recommended I take the car to another dealer for a second opinion. The dealer I'm using is the only one in town & I'm not willing to go out of town for service (this is the sole reason I did not purchase a BMW, I wish I would have now though).

I took the car back to the dealer last night for the dash lights, personalization, and drivers side lumbar problems. My service writer is going to drive the car home tonight so he can test drive it at night/early morning and try to duplicate the dash light problems. I hope they reproduce the problem so they will acknowledge that the car is having serious electrical issues.

torchred-

Is it possible you are just a whiner?

I don't mean to be rude here, but the CTS-V is an amazing car, one that I would DEFINITELY own if I could swing the payments at the moment. :D
I would not classify personalization problems as "serious electrical issues" - vehicles are getting more complex, but problems can be resolved. The vehicle isn't a lemon just because your particular dealer is apathetic to your concerns. Your problem is that you are putting a little too much weight on minor problems. LS6 V8, 6-speed manual fully loaded Caddy and you are posting things like "I just want this NIGHTMARE to end! sob! sob!" because your memory seat won't work. Oh, the horror! And those kids on the streets in Iraq thought they have it bad! Do they realize torchred's CTS-V memory seats are malfunctioning!??

My advice is being willing to compromise a little. Take the vehicle to another GM dealer who is willing to take a fresh look at the car. It's not a wiring issue or anything severe because it would be storing communication error codes for the Class 2 databus. So it's probably a malfunctioning DIM (Dash Integration Module) or the MSM (Memory Seat Module). It can't be that complicated to fix, but a common problem at GM dealers is technicians who don't know enough about "new fangled" electronics.

I'll be happy to post CTS-V seat diagnostic tables and related info if you want to look it over yourself.

holstdb,

Thanks for your comments. I'm sorry that I expect something I pay for to function correctly and that you don't see this as an issue. I, however, do expect the vehicle to function EVERY time as advertised. I spent a lot of money on both this vehicle and the Corvette I drive. I'm sorry you can't swing the payments but if you were making the payments I was making for a car that did not do everything you purchased it to do I think you would be a little pissed off too. The fact is, my CTS-V is not the only one that is having these problems. You can see that GM memory seats are a huge issue if you do a little research on Google. I think gmproblems.com has it listed as one of the top three problems affecting GM cars. Now, on that note, I'm an engineer and if I engineer something that does not work or could potentiall hurt someone I think I would lose my job or at least be required to fix the problem. The memory steats in GM cars have been known to move to the full front or full exit (back) position while people are driving and cars that have exhibited this have started out with symptoms similiar to my problems as well as Charles.

As far as whining... sure, I guess you could look at it like that. I whine for a good reason and I expect the car to be repaired. The dealers incompatency is not my problem, the dealers mechanic and staff should be able to service the vehicle or they should not advertise or sell it. I am taking the vehicle to the service department where I purchased it. I would take it somewhere else if we had another GM dealer in town, I do not feel it my responsability to take the car out of town to be serviced by another more capable dealer. If Cadillac/GM feel the dealer is unable to service the vehicle then they should have it trucked to the appropriate place to get the problem resolved. Again, if I wanted a vehicle I had to take out of town to get serviced then I would have purchased a BMW / Mercades / Lexus / brand x that is not sold locally to me.

Please do post the diagnostic tables. My dealer has already replaced the memory seat module and the vehicle is still exhibiting the same problem. The car can exhibit electrical problems without putting an error code on the Class 2 data bus. I also experienced a wire shorting and causing the brake lights being stuck on whenever the headlights were on. There was no Class 2 data error being produced at that time. Another electrical problem I have experienced is the NAV system. I'm on my third one. There was no class 2 data error being produced when any of the three I've gone through were replaced. There is no compromise, the vehicle should function as was advertised and it does not.

They replaced your nav unit and memory seat module, but that doesn't necessarily mean that those previous units were defective, as you probably know. It sounds to me that the technicians are just incompetant and blindly throwing parts at the problem in the hopes that they get it repaired.

GM dealers get a monthly newsletter and at the bottom of each issue is a category called "Fix it right the first time" or something to that extent. Probably 3/4s of that category mentions problems that technicians tried to fix by just replacing parts at random. GM warranty center receives the "defective" parts, tests them and finds nothing wrong. I wonder if the technician has tried driving your vehicle with the Tech 2 connected and monitoring the personalization systems, etc.

Your concerns are valid, and when buying an expensive vehicle you do have a right to have everything work properly - however:
1) It's shortsighted to want to just "write-off" a vehicle because of some minor electrical issues. GM would not buy your vehicle back over a minor issue like that because it's not necessarily their fault that the local dealer can't diagnose the problem properly. Also, customer concerns are very subjective. One person might hear a squeak or rattle and become enraged, swearing off GM and the car as a piece of junk, taking to the dealer, making a big stink. Another owner might hear a squeak or rattle and shrug it off, or not even notice. You are telling us your story, I haven't heard the dealer's side of it, etc.

There was a website I once found that basically consisted of the rants and ravings of a Corvette C5 owner, and he listed all the problems with the car and what the dealer did to correct them. One was a rattle coming from the center console area, which turned out to be the wheel lock key. I think he tried to save face by going on to say the dealer left it there and it should've been stowed properly, whatever. My point is, some people get a little too stressed out over issues that can be solved, regardless of severity.

2) Dealers are not company owned (usually)... you are at the mercy of whatever's working there. There are probably some GM dealers who really have their act together, treat customer like royalty, etc. But there are some dealers who don't have a clue whats going on, treat customers rudely, and/or have improperly or insufficiently trained technicians. That's not just GM, that's Lexus, Mercedes-Benz, probably even high-end exotic dealers in some cases. There's no guarantee that you'll have nothing but positive experiences because you spent more money on your car - we weren't treated very well by the BMW dealer when we had a BMW 6 years ago.

That being said - sometimes you have to just say,"These dealers are apparently morons, I will report them to the GM area rep, and then meantime I'll take the vehicle to another dealer for a second opinion. It may be a little bit of an inconvenience but life isn't always just roses and royal treatment."

I will post all of the information I have in eSI on the CTS-V memory/personalization functions when I get home from work today.

OK I copied as much as I could find on mem seat functionality and seat diagnostics from SI and pasted it into a MS Word document. SI is kind of tricky to capture data from without having to reformat etc so Word works best. If you can't read Word docs I can convert to HTML if needed.

It ended up being 56 pages, so you have some nice reading material on your hands. :D

http://www.onstarforum.com/cad-cts-seats.zip

holstub he isn't the only one having the issue. he just is the only one tryoing to lemon law it. most of the problems he is having I have had and I have a few more than he does. I finally thought about a way to convey the lights flickering problem by a ranking.

on a scale of 1-10 with a 1 being not distracting and a 10 being most distracting thing in the world...

My lights flickering problem started out at about a 1.5 when we first noticed it. they are now at about a 3.5 - 4. when it gets to 6 or so I would consider it to distracting to drive with.

cadillac customer service is sending the regional tech rep to look at our car on the 10th of this month. we will see what they say. I gave them video footage of all the problems we have had.

the rear end in our vehicle was replaced at about 10000 miles. now at 14500 miles it is making noises again, and making the vehicle vibrate at highway speeds.

the vehicle needing to have 2 rear end replaced in less than 15000 miles is a bad thing, and after hearing other people say they have needed theirs replaced as well, leads me to think that there is a design flaw.

they have replaced our nav unit/user settings module 2 times, for a total of three units haveing issues in our car, plus the 2 that torched has also dealt with... sounds like more of a problem than you are thinking. it is a bad unit, or has bad software, and they are not addressing it correctly.

We are paying good hard earned money for these vehicles and we are having to deal with a product that is not up to the quality we were promised.

My dealer is doing a lot better job of customer service than torched's is, but still we are not getting results and we have had our vehicle in the shop for approximately a month and a half of the 11 months that we have owned the vehicle, and it looks like that trend will continue. we have a baby on the way, and dealing with a bum car with a baby is not something I am looking forward to. the car should only need to go in for scheduled maintenance and occasional warranty issues, not need to go in almost every month for a different set of eyes to try and figure out what the problem is.

thanks for the tech diagrams, and your two cents, but I am with torched on this one, the problems need to be resolved one way or another. if they offered to buy the vehicle back I would let them, regretably. but I am not going to try and force them to do that unless the problems get worse than I consider safe. our user settings are also having issues, and they can't figure that out, and torched's concern that it may do it going down the road is not good. our current user module occasionally will flash "personilzation off" instead of telling which driver is set up.

end rant...

Charles

This forum looks like it's very new and doesn't have a lot of membership yet - have you cross-posted the concerns over at CadillacForums to see if other CTS owners (not necessarily V people) have had problems with memory seats and personalization, flickering etc?

I know about the rear differential issue, I've seen that around since the V first came out.

I still think the CTS-V is an absolutely amazing vehicle. If you would like an '03 S-10 pickup instead, I'll gladly trade and take that lemon off your hands! :D It's still RWD and loaded!

holstdb,

you are correct, this forum is relativly new. I have tried cross posting and searching the other larger Cadillac forums. I am unable to cross post to cadillacforums because they are doing some weird filtering and not allowing other forum urls to be posted there. My search came up with a few other CTS problems but nothing that stuck out to me as this specific problem unfortunatly.

I agree with Charles in that I do not want to have to get rid of the vehicle. I love the motor, the interior, and the general feel of the car. What I don't like is having the vehicle constantly at the dealer and being shuffled into and out of rental cars that, in my opinion, do not compare to the car I purchased.

I'm going to look through your document and relay any pertinant information I find in it to my dealer. I wish I had a Tech2 available to me so I could do diagnosis myself. As far as taking the vehicle out of town for service that's just something I am not willing to do. That would require me to take time off from work and use leave that I just don't have available to me at this time (new employee). The dealer here proudly displays all their technicians certificates and assures me they can fix the problem. If the regional rep or Cadillac determines that this dealer in not able to service my vehicle then I strongly feel it is their problem and they need to get it serviced by a qualified technician. The New Mexico lemon law has already been well exceeded on my vehicle. Dispite how small or large my issue is, the dealer can not repair the vehicle and I should be protected as a consumer under my states lemon law. I would be willing to talk equity exchange or other avenues of relief but the Cadillac rep I'm dealing with is only offering me the option of continuing to take the car to the dealer to be serviced under warrenty.

Thanks again for your document, I hope you continue to offer any insight you can to both me and this forum.

Matt

There will be an engineer in town to look at my car and try and figure out the issues we are having on the 25-26 of this month. I am going to meet with him while he is here to look at it. I talked to a field rep at the dealership yesterday and told him what we have been seeing. Hopefully this will get worked out, or at least the engineer will get the info needed to figure out how to fix the issues. They are agreeing that the dash lights are flickering thanks to the videos I gave them, and they also are seeing that the radio is malfunctioning, and are trying to figure that part out as well.

I will keep you posted as I know more.

Charlie

Good luck Charles. Can you please relay any information you get from the engineer to me? My car has been at the dealer for another week as of today... I took it in for the flickering dash lights, personalization (again), and the lumbar support in the driver seat is no longer functioning. I'm really hoping the engineer finds something wrong with your car so I too can get my issues resolved.

On another note, I spoke the the 2nd tier rep at Cadillac again (new rep, my rep is aparently no longer at the Cadillac division). She offered me some really poor options. She said I could get an extended component warrenty with a component letter. This letter would cover only one specific component and since I still think there is something wrong with the electrical system this won't work for me since I can't pinpoint a problem (if I could, it would be fixed). The 2nd thing she offered me was free oil changes at the dealer for 2 years, 24,000 miles. The idea there is that each time I take the car to the dealer for service the dealer would continue to try and reproduce my issues. Somehow, I just don't think the dealer will really do any work other than change the oil. I hope they do something better for you.

Matt

I own a 05 sts, i know, i know. Its not a cts-v, but please help me. I havent had time to read all the posts, but please tell me if all my issues are the same. Sometimes my memory seats and steering wheel go to exit mode when i get out and sometimes does not. Most of the time when i exit the car and get back in and restart it the cd player starts the cd back over at track 1 instead of going back where it was. Alot of times the numbers on my stereo display are blank, not showing which button goes to which station number on xm until you push each one, then they light up. Sometimes the car wont automaticaly lock like it normally does. So its just sitting there the whole time in a parking lot unlocked. I've found it unlocked plenty of times. These are just some of the issues that i'm personnally having. Thanks for your help.

1Bad68camaro,

I would say you are experiencing the same personalization problem that I have been. My seats continue to not function correctly. As far as the cd player problem, I've had similiar problems there... my unit would display a different track than it was playing or become seemingly locked up at times (typically when the driver changed from #1 to #2). I am on my third Nav/DVD unit in the vehicle. As far as XM goes, my display shows driver #1's channel names but plays driver #2 (driver #2 used fob to unlock car & is driving when this happens). The xm channels work correctly for driver #1. This is new since my last service at the dealer. Also new for me is a problem with the auto-up feature for the passenger window. The drivers window will auto up but the passenger window will not.

When you're saying the car auto locks, are you saying that you get out and walk away without pressing the lock button on the fob? I don't believe the CTS-V has an auto lock that works like that. I've never tested it though, I always press the lock button on the key fob.

On a side note, my car will be going back to the dealer again for personalization malfunction and now the passenger window. I've only had it a week so far, I'm going to take it back to the dealer in another two weeks, I've already spoke with the service advisor & I just kinda want to have the car when the payment comes out of my account this month.

Matt

I have a Chevy Venture Warner Bros. Edition. The van had the power door open while in drive which is not a safe thing with kids. GM and the dealership gave me the run around and offered to buy the van back at half the original cost. The leather on the passenger seat came undone and they decided to glue it with silicon. WTF!!! Did they think I was stupid? GM sucks as far as customer service. I swore never to purchase another GM vehicle again.....
Then came the CTSV. So I was going to get a certified black 05 but, after reading your horror stories a wound just reopened. Now what?
BTW, I feel your pain but, atleast now I know what to look out for and maybe I can get a better price on a used one that is if I end up going this route.

torchredfrc, any updates?

As far as my case goes, GM has blown me off. The dealership still incists that there is no issue. My passenger power window auto-up has somehow fixed itself so until I get something that is repeatable I will not take the car back to the dealer.

I havn't been driving the V much. I just got new rubber put on it so maybe I will start driving it more. The personalization is very frustrating for me and I would just assume drive the Corvette rather than mess with the V. I'm amazed that GM treated you that way over a issue as severe as the one you had.

If I had it to do all over again, I would have asked for a 24 hour test drive on the V or purchased a good quality used one. There are a lot of 05's going for around 34k. That's way better than the 47k I paid for my POS-V.

Matt

We are still dealing with all our issues, and it seems that we are getting better service than you have. We are still trying to get all the problems taken care of, so that the Cadillac Customer service people can close the file number and try to compensate us for the problems we have had. I will let you know what happens.

Charlie

I have received no satisfaction. My personalization continues to malfunction and I have received a letter from Cadillac stating that they are sorry they were unable to reach a satisfactory solution with my concern. The major problem I'm having is getting the dealership to admit they witnessed the problem even though in the 10 minutes of testing they did they were unable to reproduce them.

Please do keep me posted. I would really like to hear how they repair your car and/or recompensate you. If they do get you fixed, I would like to bring your fix again to the attention of my dealers service dept.

Matt

Just a ping/TTT for this topic. I have decided today to reopen the case... the issues continue to percist and become more annoying.

I was gonna post a few weeks back that they were starting paper work, but decided to wait until the thing was finalized.

Problems we had with our 2005 CTS-V:

Rear end replaced at 9000-10000 miles, then again at 15000.

Radio unit replaced so many times I can't recall (the parts guys throwing parts at a problem, without fixing the real problem... Software)

At least one alternator to try and get rid of a voltage spike that was thought to be the problem that they threw radio units at as a fix, and possible reason for lights flickering, didn't help.

The last straw that made us ask them to buy it back was after the first rear end was replaced the vehicle aquired a vibration and started pulling to the right. They aligned it many times, to no avail. They balanced the tires to no avail. they rotated the tires. We put new tires on. We had them align it and by the way did I mention they aligned it. All the times they alligned it they said that it was to factory specs, adn even with new tires and proper balance, and align ment the vehicle kept vibrating and pulling. The pull got bad enough that I let go of the wheel and made a text book lane change in 3-5 second at 70+mph.

and the user setting never worked right...

All in all the buyback was not agonizing other than the fact that it took 4-6 weeks.

Good luck with your problems. Hopefully you will get some satisfaction.

By the way anyone need a spare factory rim with a air sensor and practically new goodyear eagle EMT blah blah factory replacement tire? if so email me at knfzndrummer@gmail.com and mention spare cadillac rim + tire in the subject, and we can figure out price for shipping and tire.

Charlie S.

After significant repair work, I have continued to notice a serious pull to the right with my vehicle. As in your case, the tires have been replaced, it has been "re-aligned" a half dozen times, balanced, etc. Did they ever determine the problem?

How did you get them to buy back your car? Was it the dealer or GM? The problem is horrible; I cannot let go of the wheel without fear of changing lanes or running off the road.

What repair work was done to your car bimmer4life? I have emailed Charles directly concerning his buyback proceedure. If you will email me, I will forward your message to him (in case he doesn't see replies to this thread). Email me at mkane@vseries.net

Matt

The alignment, vibration, and third Differential were the last straws. The third dif. started whining 5000 miles after being put in. The alignment has had issues since they replaced the first rear end. They could never get the alignment completely correct after that. Sure they would get it mildybetter and after a week it would be bad again. the vibration would go away for a bit after they fixed the alignment, and then it would also show back up within a week.

I looked at how many days our vehicle had been in and realized that the vehicle had been in enough times to be bought back. I then talked to the regional service rep and he started the paperwork. He said it was a open and shut case, since we had had our vehicle in the shop more length than was necassary to constitue a lemon.

We also had quite a bit of video proof of all the issues we had.

The vehicle was in the shop at least 13-14 times inside of a year and a few months. had had two new rear ends installed, the Radio unit was replaced 4-6 times, and the alternator was replaced at least once. The alignment was "fixed" at least 6 times or so.

Make sure you get video evidence if at all possible. and make sure to take it in as many times as possible for the same proble, if you have to refuse to accept it if it still has the problem when you go to pick it up from a "fix". take the service manager out and show him the problems you are experiencing and try to record that as well. if nothing else do an audio recording of the manager saying the problem is there, while in the car.

Charlie

Tomorrow makes two more weeks the car has been in the shop. I was able to finally demonstrate one of the issues the car was having with the latest Nav system. The dealer has replaced my Nav system again.

Now, the good news... the dealer has been able to reproduce my personalization issues. I have recontacted Cadillac Customer Assistance and reopened my case. At this time, the dealer is going to replace the remote keyless entry module in the vehicle in another attempt to repair the personalization issues. The dealer is also aware of my rear differential whine but has not yet began tearing the differential down for repair.

I am to meet with a regional service representative this Friday. I have again requested that GM repurchase or offer trade assistance for my vehicle. I will update this thread again after speaking with the representative.

Way to stay after it...
I read earlier, and I think it is right on...if something is intermittent, then it isn't happening. That is EXACTLY how I feel when dealing with a dealership. I feel that they are definitely NOT on the side of the customer on these kind of problems.

I have not had a problem with my 06-V. No idea what people are talking about with wheel hop...this thing is perfect.

Keep us posted on how GM responds.

The area rep issued the authorization for repurchase on Saturday 24 June. I am back in my V for the duration of the time it takes GM's repurchase group to get paper work finalized.

Anyone know what happens to cars after they are repurchased?

One final update to this thread. My car was repurchased under the NM Lemon Law, the repurchase was complete on 21 July 06. If anyone has any questions for me, please feel free to drop me a PM. I'm going to lock/close this thread.

To everyone providing insight on lemon laws & similiar problems, thank you.